What is Kickstarter?
Kickstarter is a crowdfunding platform where creators share their projects with the community and backers come together to fund them in exchange for rewards! Backers will only be charged if the funding goal is met and the campaign is successful.
Last updated: June 07, 2024 05:42
Are there Early Bird prices?
Yes! All the Kickstarter prices are the exclusive early bird prices, once the Kickstarter ends the shop price as well as the Late Pledges on Kickstarter and BackerKit will be higher.
Last updated: June 07, 2024 05:42
When will I be charged?
You will be charged for your pledged amount through Kickstarter when the campaign ends on June 28. You will then be charged for shipping fees through BackerKit at a later date, as the shipping fees are separate to the pledge amount.
Last updated: June 07, 2024 05:42
Can I add items that aren't in my pledge tier?
Yes! Using the add-on feature, you can add extras of any reward. To pledge for additional add-ons, click the green “Manage your pledge” button (at the top of the campaign page or by clicking your current reward tier). Then select “Change your pledge”. You can then reselect your pledge tier (or a different one if you wish to change) and be brought back to the list of add-on items!
Last updated: June 07, 2024 05:42
Can I change my address after the Kickstarter?
You can edit your shipping address through BackerKit up until the items are ready for shipping! You will also receive a notification before the addresses are locked!
Last updated: June 07, 2024 05:42
How do I choose the design/colour?
After the Kickstarter you will receive a survey via BackerKit where you will input your address and select your rewards!
Last updated: June 07, 2024 05:42
Is the cost of shipping included?
Shipping is NOT included in the tier pricing! Shipping will be calculated and charged via BackerKit AFTER the campaign is over based on the weight of your package and your country. Please do not add any shipping costs to your pledge! Please see the shipping costs chart for an estimate of the shipping costs!
Last updated: June 07, 2024 05:42
Can I still order/add-on items after the campaign?
Yes! There will be a pre-order period through BackerKit for those who missed out on the Kickstarter.
Last updated: June 07, 2024 05:42
Can I pay with PayPal?
Kickstarter does not accept PayPal, however Paypal will be available as an option via the BackerKit pre-order shop after the Kickstarter.
Last updated: June 07, 2024 05:42
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.